Terms of Service

Acceptance of Terms

By using the services of ASMA Money Changers, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms constitute a legally binding agreement between you and ASMA Money Changers.

Services Offered

ASMA Money Changers provides foreign exchange services including:

• Foreign Currency Exchange
• Travel Currency Solutions
• International Money Transfer via Western Union
• International Money Transfer via MoneyGram
• International Money Transfer via Ria Money Transfer
• International Money Transfer via TransFast
• Real-time exchange rate information
• Expert financial advisory services

We are an authorized money changer regulated by the Reserve Bank of India (RBI) and operate under FEMA guidelines.

User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information
• Comply with all applicable laws and regulations including RBI and FEMA guidelines
• Use the service only for lawful purposes
• Maintain the confidentiality of your account information
• Report any unauthorized use of your account immediately
• Submit required KYC documents as per regulatory requirements
• Cooperate with compliance and verification procedures

Transaction Terms

All foreign exchange and money transfer transactions are subject to:

• Current exchange rates at the time of transaction
• RBI regulations and FEMA guidelines
• Applicable service charges and fees as disclosed
• Required documentation and identity verification
• Daily and annual transaction limits as per RBI norms
• Anti-Money Laundering (AML) compliance checks
• Know Your Customer (KYC) requirements

Transaction rates are subject to market fluctuations and may change without prior notice.

Regulatory Compliance

ASMA Money Changers operates under the authorization and regulations of:

• Reserve Bank of India (RBI)
• Foreign Exchange Management Act (FEMA)
• Prevention of Money Laundering Act (PMLA)
• Income Tax Department requirements

All transactions must comply with Indian foreign exchange regulations and limits.

Documentation Requirements

For compliance with regulatory requirements, customers must provide:

• Valid government-issued photo identification
• Address proof documents
• PAN card for transactions above prescribed limits
• Purpose of transaction documentation where applicable
• Additional documents as required by specific transaction types

Limitation of Liability

ASMA Money Changers shall not be liable for:

• Any indirect, incidental, or consequential damages
• Exchange rate fluctuations beyond our control
• Delays due to regulatory or compliance requirements
• Technical issues or service interruptions
• Third-party service failures (Western Union, MoneyGram, etc.)
• Regulatory changes affecting transactions
• Force majeure events including natural disasters, government actions

Service Charges and Fees

Service charges and fees are:

• Clearly disclosed before transaction confirmation
• Subject to change with prior notice
• Non-refundable once transactions are processed
• In addition to exchange rate margins where applicable

Cancellation and Refund Policy

Transaction cancellations and refunds are subject to:

• Request made before transaction processing completion
• Partner service provider policies (for international transfers)
• Applicable cancellation charges
• Regulatory approval where required
• Exchange rate fluctuations at the time of refund

Intellectual Property

All content, trademarks, and intellectual property related to ASMA Money Changers services are owned by ASMA Money Changers. You may not reproduce, distribute, or create derivative works without our written permission.

Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws. We are committed to protecting customer data and maintaining confidentiality as per banking and financial service standards.

Dispute Resolution

In case of disputes:

• Contact our customer service team first for resolution
• Formal complaints can be escalated to management
• Unresolved issues may be referred to appropriate regulatory authorities
• Legal disputes shall be subject to the jurisdiction of courts in Tiruchirappalli, Tamil Nadu

Modifications to Terms

We reserve the right to modify these terms at any time to comply with regulatory changes or business requirements. Changes will be effective immediately upon posting on our website and mobile application. Your continued use constitutes acceptance of modified terms.

Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Tiruchirappalli, Tamil Nadu.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.